Programs & Projects Analyst

Waukesha County's Department of Health and Human Services is recruiting for a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. This position advises and trains Economic Support staff regarding new and existing Income Maintenance (IM) eligibility policy, procedure, and systems initiatives.

What You Will Do

Provide Quality Assurance (QA) reviews and analysis and supervise the QA team comprised of ESS workers. Coach and mentor ESS staff, conduct targeted QA reviews using the Income Maintenance Quality Assurance (IMQA) tool and the Pre-certification Review (PCR) for payment accuracy and correction of case errors, and build and maintain data systems to inform leadership and drive training need analysis for line staff.

Why It Might Be a Fit

Candidates should have a bachelor's degree in business, public or healthcare administration, social services, police science, or a closely related field, plus two years of professional work experience in research, analysis, evaluation, planning, project management, or law enforcement. The role offers a comprehensive benefits package including health/dental/vision, life insurance, generous paid time off, an exceptional pension plan, and performance-based merit increases.

Requirements

• Graduation from a recognized college or university with a bachelor's degree in business or public or healthcare administration, the social services, police science, or a closely related field.
• Two (2) years of responsible professional work experience which includes research, analysis, evaluation, planning, project management, law enforcement duties, or a closely related area.
• A master's degree in an area listed above maybe substituted for one year of the work experience requirement.

Benefits

• Excellent health/dental/vision insurance
• Life insurance
• Generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• Exceptional pension plan with employer match and lifetime retirement payment
• Optional tax advantaged 457 retirement savings plan
• Pay for performance system with performance-based merit increases and non-base performance awards
• Balanced work-life culture
• Exceptional employee wellness program with on-site health & wellness clinic
• On-site fitness center
• Free parking
• Professional development opportunities