Project and Supplier Relationship Manager, Talent Acquisition - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a remote Project and Supplier Relationship Manager to support our Talent Acquisition team!

Your Role:

The TA Project and Supplier Relationship Manager is a dual-focused role responsible for Project Management and Supplier Relationship Management. This position leads small to large-scale and complex projects, ensuring scope, timeline, budget, and outcomes are achieved. It requires advanced strategic skills, strong leadership, and a deep understanding of project management methodologies to influence and guide cross-functional teams, partners, and resources.

In addition, this role develops and maintains long-term, strategic partnerships with suppliers to drive innovation, reducing risk, and creating mutual value. The position plays an important role in optimizing supplier performance, strengthening operational efficiency, and ensuring alignment with organizational goals.

Your Work:

Project Management

• Lead end-to-end project delivery by defining scope, objectives, success criteria, and governance to ensure clear direction and measurable outcomes.
• Develop and implement detailed project plans including timelines, milestones, budgets, resource allocation, and risk management strategies.
• Collaborate with cross-functional partners and subject matter experts to drive alignment, accountability, and successful execution.
• Monitor project performance, proactively identify and minimize risks, and adjust plans as needed to meet deadlines and business objectives.
• Communicate project status, insights, and proposals to executives and invested parties, ensuring clarity and informed decision-making.

Supplier Relationship Management

• Build and manage strategic supplier relationships to drive collaboration, innovation, and long-term value creation.
• Negotiate and manage contracts, renewals, and service level agreements (SLAs) to optimize cost, performance, and risk.
• Oversee supplier performance through KPI and SLA tracking, vendor scorecards, and compliance monitoring.
• Identify and implement cost optimization and operational efficiency opportunities across supplier engagements.
• Serve as the primary escalation point for supplier-related issues, partnering with Procurement, Legal, Risk, IT, and business teams to ensure timely resolution and continuity of service.

Required Experience, Education and Skills

• 6+ years of experience in project management, supplier relationship management, vendor governance, or a related strategic operations role
• Demonstrated experience leading small to large-scale, cross-functional projects from initiation through execution and close
• Experience managing strategic supplier relationships, including performance reviews, SLA/KPI development, and contract renewals
• Proven track record of influencing partners across functions including Procurement, Legal, Risk, IT, and business teams
• Strong executive presentation skills, including communicating status updates, risks, and recommendations to senior leaders
• Experience managing project budgets, cost optimization efforts, and financial tracking (POs, invoicing, forecasting)
• Ability to identify and mitigate risk while ensuring compliance with organizational policies and regulatory requirements
• Strong analytical and problem-solving skills with the ability to translate complex issues into actionable plans
• Proficiency with project management tools (e.g., Smartsheet, Jira, etc.) and visualization tools (e.g.,iGraphix, process flows)

What would make us excited about you?

• Experience supporting Talent Acquisition, HR Operations, or Workforce programs (e.g., ECW, RPO, staffing suppliers)
• Experience working in HR technology platforms (e.g., Workday, Phenom, GoodTime, AI-enabled tools)
• Exposure to AI governance, technology risk assessments, or vendor security/compliance reviews
• PMP, PgMP, Lean, Six Sigma, or other project management certification
• Experience leading change management initiatives in collaboration with formal change practitioners
• Experience building or running a Supplier Performance Management framework (vendor scorecards, quarterly business reviews, governance cadence)
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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