Project Manager / Customer Service

ProMach
Saint Paul, MN
Job Description
We're looking for a Project Manager / Customer Service professional to improve our customers' packaging performance and efficiency. As a Project Manager, you'll be responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicate those judgments and decisions to the customer.

Requirements

  • Receive all questions and concerns from external and internal customers
  • Provide solutions to related project
  • Create, review and edit quotes to ensure accuracy
  • Serve as a back-up to other Project Managers
  • Complete and maintain all required paperwork, customer proofs, records, documents, etc.
  • Direct engineering meetings as required
  • Answer and respond to customer's inquiries in a polite, professional manner
  • Support sales staff in all areas pertaining to the activities of their accounts
  • Make follow up calls to existing customer, checking on job satisfaction
  • Track shipping deadlines, to insure we are meeting customer's needs

Benefits

  • Comprehensive medical/dental programs
  • Life insurance
  • Generous paid time off program
  • Retirement savings plan with a company match
  • Wellness program
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