Project Manager: Claims Transformation Programme

The company is undertaking a Claims Transformation programme to modernise its claims capabilities across systems, processes, and operating models. The project manager will drive forward the initiative and successful execution of the programme, working closely with senior Claims stakeholders, technology and data teams, enterprise architects, and external vendors delivering key components of the transformation.

What You Will Do

The project manager will own and manage the critical paths of the key workstreams within the Claims Transformation Programme, develop and manage project timelines and milestones, and deliver project governance alongside monitoring of KPIs and OKRs.

Why It Might Be a Fit

The candidate should have 10+ years’ experience in project management and experience of project management in the insurance sector. The role requires a highly organised, detail-oriented and delivery-focused project manager to drive forward the initiative and successful execution of the programme.

Requirements

• Bachelor’s degree in business, finance, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience
• 10+ years’ experience in project management and experience of project management in the insurance sector
• Ability to manage multiple projects simultaneously, and or workstreams within a large complex project
• Ability to create detailed project plans and adept at managing and adjusting on a daily and weekly basis
• Being organized and ability to manage multiple priorities independently
• Ability to adhere to personal deadlines and manage teams to meet deadlines
• Experience in managing and coordinating resources across multiple time zones; working with different geographies and cultures to lead teams toward a common set of project goals
• Experience managing projects that involve partnering with vendors and working across the whole business
• Experience working with compliance, security, legal, audit departments, both internal and external
• Ability to align projects with broader business goals and operational needs
• Proficient in implementing effective project governance and ensuring deliverables support defined KPIs & OKRs
• Strong problem-solving skills with the ability to foresee and address challenges proactively
• Proactiveness in managing project risks and dependencies (within projects, across projects, programmes, and externally), encouraging this discipline across the project teams
• Experience in business process flow management
• Excellent stakeholder management and communication skills (verbal and written), presentation skills, soft and interpersonal skills
• Ability to navigate complex organisational dynamics; experience working directly with business partners
• Strong capabilities to execute and deliver written project communications, such as writing risk reports, status reports, SteerCo presentations
• Meeting organization skills (setting meeting agendas and facilitating meetings); ability to proactively plan, organize, and execute meetings to achieve desired outcomes
• Experience of taking complex projects live, including preparing and executing “playbooks” for the implementation technology into production, with people and process implementation changes an advantage
• Experience in leading projects through critical test phases, including planning, organizing, and leading the testing phase with QA support
• Skilled in implementing business and process changes, including organizing training and introducing new ways of working (incl. agile methodologies)
• Experience in ensuring business readiness and transitioning project work to BAU processes
• Ability to lead and motivate others ‘by example’
• Willingness to take accountability and ownership of all aspects of all projects; ability to stay close to the projects while empowering the team to deliver their work
• Strong interpersonal skills, with the ability to effectively address conflicts and issues
• Strengths in escalating when required to help resolve conflicts

Benefits

• Medical
• Dental
• Vision
• FSA Medical and Dependent care
• Health Savings Account (HSA)
• EAP
• Basic Life and AD&D (company paid)
• Basic Long-Term Disability (employer) paid-Taxable income
• Employee paid Long Term Disability(voluntary)
• Company Medical Leave, Parental leave- 8 weeks full pay after 6 months of service
• Voluntary benefits: short term disability, Critical illness, Hospital Indemnity, Accident
• Travel assistance programs Company paid
• 401(k) 6 % safe harbor match, fully vested after two years, pre- and post-tax contributions allowed
• Gym reimbursement
• Legal plan
• Pet Insurance
• Tuition reimbursement
• Generous PTO
• Flexible work arrangement
• Fully stacked pantry on-site
• Team outings
• ERG Groups