Project Manager, Community Solutions

We are seeking an experienced Community Solutions Project Manager to lead the implementation and ongoing deployment of a customer-facing automation platform. This role serves as the primary project management lead, coordinating cross-functional teams, managing delivery milestones, and driving operational readiness to ensure successful product adoption and customer satisfaction.

What You Will Do

Lead end-to-end project management activities for the implementation and enhancement of a customer-facing service activation platform. Develop and manage project plans, schedules, risks, dependencies, and executive-level status reporting.

Why It Might Be a Fit

The ideal candidate combines strong project management expertise with experience supporting software deployments, operational readiness initiatives, customer support organizations, and go-to-market programs.

Requirements

• 5+ years of Project Management experience leading complex cross-functional initiatives
• Telecommunications, broadband, cable, or service provider industry experience
• Experience managing software implementation, deployment, or digital transformation projects
• Strong understanding of project management methodologies, including Agile, Waterfall, or hybrid approaches
• Experience coordinating multiple stakeholders across business, technology, and operations organizations
• Demonstrated ability to manage project schedules, risks, dependencies, and executive communications
• Strong facilitation, communication, and organizational skills
• Experience supporting customer-facing software applications or digital platforms preferred
• Familiarity with product deployment lifecycles, release management, and operational readiness activities
• Experience establishing or supporting customer support organizations, call center operations, or service delivery teams
• Knowledge of go-to-market planning, customer adoption programs, and growth initiatives preferred
• PMP, Agile, Scrum, or related project management certifications preferred
• Bachelor's degree or equivalent experience

Benefits

• Professional career growth
• Friendly and communicative culture
• Self-responsibility in the workplace
• Opportunity to be part of a digital workforce