Project Manager, Customer Care

Requirements

• Bachelor's degree in business, operations, technology, or a related field, or equivalent practical experience.
• Experience in project management, program management, contact center operations, customer support, or a related role supporting cross-functional initiatives.
• Strong stakeholder management and influencing skills, including the ability to work effectively with senior leaders.
• Proven experience breaking down complex problems, analyzing data, and driving actionable recommendations.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and dependencies.
• Comfortable operating in fast-paced, ambiguous environments and adapting plans as needed.

Benefits

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups