Role OverviewThe Project Manager serves as the single point of accountability for end-to-end service delivery, transformation execution, and operational performance across a Client Services environment.
What You Will Do
The Project Manager will direct and coordinate all operational service towers, lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer experience model, and drive adoption of automation, self-service, and advanced analytics.
Why It Might Be a Fit
The ideal candidate will have a minimum of 5 years of experience managing large-scale IT service delivery programs, including Service Desk and End User Support environments, and a proven ability to drive service transformation initiatives.
Requirements
- Minimum 5 years of experience managing large-scale IT service delivery programs
- Minimum 3 years leading complex, multi-team operational environments with 24x7 service delivery
- Demonstrated experience delivering services in ServiceNow-enabled ITSM environments
- Proven ability to drive service transformation initiatives
- Strong knowledge of ITIL-based service management practices
Benefits
- 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
]]>