Promotional Strategy Manager

As the Promotional Strategy Manager, you will own the development and execution of promotional and loyalty strategies that drive customer engagement, retention, and long-term customer value. You will leverage customer insights, performance data, and market trends to identify growth opportunities, shape strategic initiatives, and influence business decisions.

What You Will Do

Own the development and execution of promotional and loyalty strategies, serve as the subject matter expert for promotional and loyalty strategy, identify strategic opportunities through analysis of customer behavior, and partner with cross-functional teams to define and implement customer engagement initiatives.

Why It Might Be a Fit

This individual contributor position requires a proactive, curious leader who can independently drive complex initiatives, serve as a subject matter expert, and collaborate across the organization to deliver meaningful business impact.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, Analytics, or related field, or equivalent experience
• 6+ years of experience in promotional strategy, loyalty strategy, customer engagement, retention marketing, lifecycle marketing, CRM marketing, or related marketing disciplines
• Demonstrated experience developing strategy and leading cross-functional initiatives that drive measurable business outcomes
• Strong analytical skills with experience translating customer, financial, and performance data into actionable recommendations
• Exceptional project management and organizational skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced environment
• Strong written, verbal, and presentation skills, including experience communicating recommendations and influencing decisions across varying organizational levels
• Proven ability to build partnerships and drive alignment across cross-functional teams

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views