Role OverviewThe Property Management Software Support Specialist is responsible for the administration, support, training, and continuous improvement of the Company's affordable housing property management software systems. This role provides timely troubleshooting, system administration, user training, and ongoing guidance to employees across the organization.
What You Will Do
Deliver exceptional customer service, diagnose and troubleshoot software-related issues, manage and maintain support tickets, administer property management software systems, create and maintain training materials, and analyze support trends and system performance data.
Why It Might Be a Fit
This role requires technical expertise, customer service skills, and the ability to work effectively with cross-functional teams. The ideal candidate will have experience providing software support, system administration, property management operations, or customer service in a technology-focused environment.
Requirements
- Associate degree in Information Technology, Business Administration, Property Management, or a related field
- Minimum of three (3) years of experience providing software support, system administration, property management operations, or customer service in a technology-focused environment
- Experience supporting users through a ticketing system, including issue tracking, documentation, troubleshooting, and escalation
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint
Benefits
- Medical
- Dental
- Vision
- Rx
- PTO
- 11 Paid Holidays
- Short- & Long-Term Disability and Life Insurance
- Employee Assistance Program
- Accident/Cancer Plan
- Medical and Dependent Care Flex Benefit
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