Role OverviewThe Provider Relations Representative, Senior will report to the Behavioral Health Provider Relations Manager and be responsible for leading the effort to reimagine how Blue Shield of California delivers behavioral health services to its membership. This role combines provider support, issue resolution, relationship building, and administrative coordination to ensure a seamless provider experience.
What You Will Do
In this role, you will work in a call center environment, answer a high volume of incoming provider calls, handle general inquiries, complaints, and concerns, and provide accurate information. You will also escalate complex issues, maintain call records, develop good working relationships with providers, and ensure provider compliance with company policies and contractual agreements.
Why It Might Be a Fit
We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Requirements
- Leadership skills
- Creative and critical thinking
- Building and sustaining high-performing teams
- Results-driven
- Continuous learning
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