QA Specialist (Home Care QA Visits)

Arcadia Care Management
San Diego, CA
Category Healthcare
Job Description
Role Overview

Conduct in-home visits to monitor and report on the quality of services provided by Home Care Aides, and determine if existing care plans meet client needs. Work Monday-Friday, 8am-5pm, with home visits and office work.

What You Will Do

Monitor client condition and performance of duties, conduct home visits, prepare evaluation reports, and maintain schedules. Attend weekly branch meetings and maintain confidentiality.

Why It Might Be a Fit

Must have 2 years' experience in senior services or related social service, strong interpersonal and communication skills, and reliable transportation. Must be client-focused and customer service-driven.

Requirements

  • Minimum of 2 years' experience working in the field of senior services, or related social service
  • Must demonstrate strong interpersonal and communication skills
  • Must be client focused and customer service driven
  • Computer experience – Microsoft Word and Excel
  • Must have reliable transportation, valid driver's license and insurance for travel within the branch service areas

Benefits

  • Medical, Dental and Vision Benefits
  • Company matched 401K
  • Continued Education
  • Bonus
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
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