Role OverviewThe Quality Analyst (Case Management Analyst) will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations. The role involves reviewing food assistance budgets, researching food assistance policy, and managing schedules. Travel to counties to interview clients is also required.
What You Will Do
The Quality Analyst will review food assistance budgets, research food assistance policy, manage and coordinate their schedule, travel to counties to interview clients, review screens in the Ohio Benefits eligibility system, send contact letters to clients, complete interviews with clients, complete cases in the Federal System, and upload materials and verifications for each review.
Why It Might Be a Fit
The ideal candidate will have experience as a public assistance caseworker, training or experience in technical writing, and experience in mainframe databases. The role requires a valid Ohio driver license and the ability to travel 2-3 times per month.
Requirements
- 36 months experience as a public assistance caseworker with experience in all categories of public assistance
- 3 months experience training or 3 months experience in technical writing
- 3 months experience training or 3 months experience in mainframe databases
- valid Ohio driver license
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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