Quality Assurance Analyst (Austin)

Requirements

• -Develop software engineering (SE) policies, procedures, and templates required for use in AS and work with the team to update SOPs in the IT Handbook.
• -Coordinate with software engineers and testing teams to plan release schedules and ensure the quality and efficiency of each release.
• -Train IT staff on SE procedures and templates, provides Tier 1 support to Applications Solutions staff on SE practice.
• -Perform random sampling of SE efforts for QA compliance with a goal of helping staff and teams improve the quality of their work.
• -Review or assist in reviewing documentation and perform quality assurance activities to ensure compliance with program documentation and procedural standards for the assigned project.
• -Assist in the diagnosis of problems associated with automated applications and write detailed specifications for developing or correcting software for handling complex processes to improve system performance and/or accuracy.
• -Report work progress, risks, and issues to manager and leadership.
• -Responsible for ensuring templates and standards are in line with the Department of Informational Resources (DIR).
• -Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT.
• -Contribute to teamwork and communicate effectively.
• -Promote an image of IT excellence.
• -Maintain a reliable predictable work schedule.
• -May serve as backup to the Manager.
• -May be called upon to work outside of normal business hours to complete urgent assignments or troubleshoot critical issues.
• -Perform other duties as assigned to maintain IT operations.

Benefits

• Family Friendly Certified Workplace
• Competitive starting salary
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave