Quality Assurance Care Coordinator *SIGN-ON BONUS*

Requirements

• Assist in the implementation, coordination, and enhancement of the Health Center’s quality improvement/quality assurance (QI/QA) program
• Collaborate with clinical teams, administrative staff, and payors to develop, monitor, and evaluate quality goals, dashboards, and outcome reports
• Recommend and implement quality improvement initiatives based on data analysis, performance metrics, and identified clinic needs
• Provide ongoing monitoring and support for patients through outreach, reminder calls, and coordination of preventive and chronic care services
• Assist clinical teams in identifying and engaging patients in need of follow-up or additional care management services to address gaps in care
• Manage payer data and clinic rosters to support care gap closure and population health management
• Generate and analyze provider/clinic performance reports to monitor progress toward QI/QA goals
• Utilize healthcare analytics and external data sources to identify, track, and close care gaps
• Support data integrity, accuracy, and completeness through data validation and hygiene activities
• Support patient satisfaction efforts, including data collection, trend analysis, and follow-up and corrective actions on patient feedback and grievances
• Assist in preparing for and participating in compliance and accreditation surveys
• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement and actively works to enhance skills
• Treats patients with care, dignity and compassion and respects privacy and confidentiality
• Is pleasant and cooperative with others and adopts a teamwork approach with coworkers
• Actively participates in AltaPointe committees as required
• Follows AltaPointe policies and procedures
• Attends appropriate in-services training and other workshops