Role OverviewThe Quality Assurance Lead and Trainer owns the team's internal quality program and training system, translating USCIS guidance and Government feedback into consistent review standards.
What You Will Do
Design, implement, and maintain the Quality Control Plan, internal review methodology, and quality records. Lead quality calibration sessions and ensure reviewers and supervisors apply standards consistently.
Why It Might Be a Fit
The ideal candidate will have at least six years of FOIA, Privacy Act, records review, legal document review, quality assurance, or comparable regulated case-processing experience.
Requirements
- Bachelor's degree in legal studies, public administration, information management, quality management, training, or a related field
- At least six years of FOIA, Privacy Act, records review, legal document review, quality assurance, or comparable regulated case-processing experience
- At least three years designing or leading quality control, audit, training, or continuous-improvement activities
- Advanced knowledge of redaction, disclosure exemptions, consent, PII protection, corrective-action methods, and adult-learning practices
- Strong analytical, facilitation, writing, and documentation skills
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off
- Paid holidays
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