Quality Assurance Monitoring & Testing Analyst

CCMR3
Syracuse, NY
Category Finance
Job Description
CCMR3 is seeking a Quality Assurance Monitoring & Testing Analyst to ensure high quality and regulatory compliance within its debt recovery solutions division. The role focuses on evaluating and testing processes, identifying areas for improvement, and driving operational excellence through monitoring, testing, and reporting. This is a remote position within an organization committed to ethics and integrity.

Requirements

  • Bachelor’s degree in business administration, Communication, Legal Studies, or a closely related field.
  • At least 2-3 years of relevant experience in monitoring & testing, quality assurance, compliance, or a related field.
  • In-depth knowledge of federal and state laws, regulations, and industry best practices.
  • Detail-oriented with excellent organizational and analytical skills.
  • Adaptability to changing regulations and industry trends.
  • Proficiency in using speech analytics software, CRM systems, and other quality monitoring tools.
  • Proficiency with general business tools such as e-mail, MS Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Creative problem-solving abilities.

Benefits

  • Competitive compensation packages
  • Ongoing, comprehensive professional development
  • Culture that fosters opportunities for professional growth
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