Role OverviewThe Quality Assurance Specialist will perform routine quality assurance work, evaluating employees' handling of customer service calls and processing UI claims, under moderate supervision.
What You Will Do
The Quality Assurance Specialist will evaluate employees' work, score non-monetary determinations, provide technical assistance, and conduct training.
Why It Might Be a Fit
The ideal candidate will have experience in evaluating non-monetary determinations, customer service calls, and UI claims processes, with excellent written and verbal communication skills.
Requirements
- Six months of full-time experience in social service financial eligibility determination, auditing, or investigating work
- Relevant academic credits may be applied toward experience qualifications for this position
- Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications
Benefits
- A Family Friendly Certified Workplace
- Competitive salary: $3900.82/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
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