Quality Assurance Specialist

Scribe Solutions
Oklahoma City, OK
Job Description
The Quality Assurance Specialist reports to the Director of Customer Care and is responsible for monitoring and rating member service representatives, providing training, and conducting quality audits.

Requirements

  • Intermediate to advance knowledge in Microsoft Word and PowerPoint
  • Basic to intermediate knowledge of Microsoft Excel
  • Excellent written and oral communication skills
  • Minimum of two (2) years of member services experience in Medicare Advantage
  • Minimum of one (1) year of experience in a quality assurance role
  • Minimum of one (1) year of experience in a workplace learning role, including experience with facilitating virtual learning sessions and authoring workplace learning materials
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