Role OverviewThe Quality Assurance Specialist is responsible for reviewing firm-wide collection activities to ensure compliance with Fair Debt Collection Practices Act (F.D.P.C.A.), client work standards, and firm policies and procedures.
What You Will Do
Establishes schedule for monitoring collection calls, audits unit activities, develops and maintains scorecard system, identifies employees requiring additional training, and prepares routine reports.
Why It Might Be a Fit
The ideal candidate will have 3 years of relevant collection experience, excellent written and oral communication skills, and attention to detail and time management skills to meet deadlines.
Requirements
- College degree preferred; High school diploma /GED required
- 3 years relevant collection experience and understanding of the legal process or an equivalent combination of education, training, and experience
- Excellent written and oral communication skills
- Excellent attention to detail and time management skills to meet deadlines
- Collaboration with internal departments and external clients for information sharing and gathering
- Must be able to use Microsoft Office products (Word, Excel, Outlook)
- Knowledge of applicable federal regulations
- Types a minimum of 35 words per minute
Benefits
- Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
- Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more
- Promotional opportunities from within the Firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Positive office environment with regularly scheduled parties, contests, and community support initiatives
- On site 'Bistro To Go' vending and fresh foods available
- Free parking
- Free onsite fitness center for all employees
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