Quality Business Insights Analyst - USDS

TikTok
San Jose, CA
Job Description
The Quality Business Insights Analyst will support the Internal and External teams by executing high-quality processes, delivering insights from audits to internal stakeholders and business leaders, conducting system-wide root cause analyses (RCA) for Trust and Safety moderation queues, data validation process, QA deep dives, and taking charge of the quality insights generation for both in-house and BPO teams to ensure clear and concise communication results.

Requirements

  • 3+ years experience in Trust & Safety, or similar industry experience
  • 2+ years of quality assurance experience, reporting, analytics/ operational excellence
  • Ability to use constructive and candid dialogue to influence others without relying on formal authority
  • Takes a measured and thoughtful approach to difficult situations, be comfortable with ambiguity, and be able to bounce back quickly from team challenges
  • Able to work with minimal supervision, taking ownership of work and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities, and organizational needs

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
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