Role OverviewThe Quality Control Supervisor will play a key role in ensuring that SwiftX maintains optimal operational efficiency while delivering top-tier service to our e-commerce partners. This role focuses on monitoring and reducing operational costs—including delivery service provider (DSP) expenses, daily warehouse utilization, and other operational expenditures—while driving continuous quality improvement initiatives across the organization.
What You Will Do
Monitor, track, and analyze all operational costs (DSP delivery costs, warehouse usage, transportation, etc.). Identify cost-saving opportunities and recommend actionable strategies without compromising service quality. Establish and monitor key performance indicators (KPIs) related to delivery timeliness, accuracy, and customer satisfaction.
Why It Might Be a Fit
The ideal candidate will have strong analytical and problem-solving skills, with experience in financial and operational data analysis. Knowledge of cost management tools, KPIs, and process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
Requirements
- Bilingual in Mandarin and English
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or related field (Master’s preferred)
- 3–5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile delivery/e-commerce logistics preferred)
- Strong analytical and problem-solving skills, with experience in financial and operational data analysis
- Knowledge of cost management tools, KPIs, and process improvement methodologies (Lean, Six Sigma, etc.)
- Excellent communication, negotiation, and leadership skills
- Proficiency in Microsoft Excel, data visualization tools, and logistics management systems
Benefits
- Specialist: 23-25/hr + Bonus
- Supervisor: 60-70k + Bonus
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance
- Dental and Vision Insurance
- STD/LTD
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