Role OverviewAs a Quality Resident Liaison, you will serve as the front-line quality representative at Tesla, ensuring our products meet the highest standards of performance, compliance, and customer satisfaction. Operating within a fast-paced Just-In-Time manufacturing environment, you will support production quality, manage containment and audit activities, and act as the critical communication bridge between our plant and the customer.
What You Will Do
Perform buffer inspections, validate sequences, and complete product audits at Tesla's buffer area. Identify quality issues early, initiate containment, and establish clean points before customer claims are formally issued. Communicate customer claims promptly, including defect descriptions, images, traceability details, and Tesla-specific requirements.
Why It Might Be a Fit
This role is ideal for someone who thrives in customer-facing environments, excels at problem solving, and is confident working independently on the production floor. You'll play a direct role in protecting the customer, advancing product quality, and strengthening our brand relationship with Tesla.
Requirements
- Grade 12 / OSSD required
- Post-secondary education in Quality or Technical fields preferred
- 3+ years in Quality, Technical, or Liaison roles in manufacturing; Tier-1 automotive strongly preferred
- Strong communication skills (written and verbal)
- Effective conflict management and problem-solving abilities
- Hands-on experience using tools and performing quality inspections
- Knowledge of IATF 16949, ISO 14001, and Customer Specific Requirements (CSR)
- English required; Spanish, German, or French are assets
Benefits
- Competitive salary
- Opportunity to work in a fast-paced, dynamic environment
- Chance to be part of a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere
- Inclusive teams, promoting diversity and equality
- Fair consideration of every application
- Opportunity to grow in an international environment
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