Role OverviewThe Quality Manager provides strategic and operational leadership for quality across TSI Shoreview, ensuring customer experience, product performance, and operational excellence remain at the center of business decisions. This role is responsible for driving a culture of quality excellence and customer-centricity by translating customer feedback, field experience, and quality insights into meaningful improvements across products, processes, and services.
What You Will Do
The Quality Manager will lead and continuously improve TSI's quality strategy, systems, standards, and processes to ensure products, services, and customer experiences consistently meet organizational and customer expectations. They will drive a culture of quality excellence, customer-centricity, and continuous improvement across the organization by partnering with leaders to align quality initiatives with customer and business needs.
Why It Might Be a Fit
The Quality Manager will be responsible for analyzing customer feedback, field quality data, warranty performance, and quality trends to identify improvement opportunities and drive sustainable solutions. They will partner with suppliers and internal stakeholders to improve supplier quality performance, address quality concerns, and improve customer experience.
Requirements
- Bachelor's degree in Engineering, Manufacturing, Quality, Operations or a related technical field
- 7+ years of progressive experience in quality engineering, quality systems, manufacturing quality, or operational excellence
- Minimum of 2 years' experience leading quality teams and driving cross-functional quality improvement initiatives in a manufacturing environment
- Experience managing quality systems and ISO 9001 compliance activities
- Experience leading continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies
Benefits
- Competitive market salary from $130,000 - $150,000 per year
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off, paid holidays, and paid floating holidays
- Life insurance
- Employee assistance program (EAP)
- Professional development opportunities
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