PRIMARY RESPONSIBILITIES
• Oversees activities of janitorial services work teams for assigned facilities.
o Monitors employee work performance, coaches and instructs employees according to work standards, and coordinates work schedules to ensure clean and safe facilities for internal and external customers.
o Conducts field inspections to areas assigned to Rail Janitors to monitor work performance and conditions.
o Inspects rail facilities for defects and reports defects to the Service Desk.
o Ensures the adherence of Rail Janitors to established rules, policies, and procedures.
o Monitors product usage to observe trends to make data driven decisions for enhancements, new features and products.
• Maintains weekly inventory of supplies and monitors conditions of janitorial cleaning equipment.
• Prepares and distributes a variety of reports and documents accomplished tasks.
• Assists with the investigation and response of Local Union 308 grievances. Administers corrective action/discipline in accordance with established policies and procedures.
• Determines work procedures during periods of inclement weather to ensure prompt snow or sleet removal at critical locations.
• Issues written or oral instructions relative to the activities of Rail Janitors and work groups.
• Assists in the development, implementation, and maintenance of department initiatives and work processes and procedures. Identifies and provides recommendations for area of improvement within the Facilities Maintenance Department.
• Performs related duties as assigned.
SUPERVISORY RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
•
CHALLENGES
• To ensure that the stations are kept in a clean, safe and functional manner and the staff are adhering to the policies and procedures of the company.
EDUCATION/EXPERIENCE REQUIREMENTS
• High School Diploma or GED plus two (2) years of janitorial and/or facilities maintenance experience, or an equivalent combination of education and experience relating to this position.
• Bachelor’s degree preferred.
• Must have a valid State of Illinois Driver’s License.
PHYSICAL REQUIREMENTS
• Requires stooping, bending, kneeling, standing, walking and climbing.
• Must be able to lift, carry, and maneuver materials weighing up to fifty (50) pounds.
KNOWLEDGE, SKILLS, AND ABILITIES
• Working knowledge of cleaning methods, procedures, and materials as it relates to facilities maintenance and janitorial services.
• Working knowledge of facility maintenance processes and procedures.
• Working knowledge of the methods of conducting inspections.
• Working knowledge of collective bargaining agreements and union contract provisions governing Rail Janitors.
• Strong verbal and written communication skills.
• Good customer service skills.
• Intermediate Microsoft Word, Excel, and PowerPoint skills preferred.
• Ability to multi-task and work under pressure and meet deadlines.
• Ability to lead effectively in a team environment.
• Ability to write reports containing technical information.
WORKING CONDITIONS
• Required to work in the field, subject to existing weather conditions.
• Must travel throughout CTA service area when monitoring the performance of assigned personnel.
• Subject to normal subway conditions such as noise, dust, moving vehicles, etc. when visiting field locations.
• Must be available for emergency calls 24 hours a day, 7 days a week.
• Must work in close proximity to moving vehicles and energized third rail.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Standard office equipment.
• Personal computer and related software, two-way radio, cell phone, and all tools and material associated with the Rail Janitors.