RAP Team Leader

The RAP Team Leader will oversee a team of first-level supervisors, ensuring timely case approvals, developing unit goals, and managing staff productivity. The role involves assisting clients and landlords, training subordinate staff, and providing performance evaluations. The team leader will work within federal guidelines and ensure staff are working effectively.

What You Will Do

The main responsibilities of the RAP Team Leader include reviewing case reports, developing unit goals, monitoring staff productivity, and organizing daily schedules. The role also involves assisting with in-person clients and landlords, managing a group of first-level supervisors, and ensuring staff are working within federal guidelines.

Why It Might Be a Fit

To be a fit for this role, you should have experience working directly in social/human services or a related setting, providing client services or employment planning/counseling services. You should also have strong leadership skills, with the ability to train and manage a team. The ideal candidate will have a strong understanding of federal guidelines and the ability to work effectively in a team environment.

Requirements

• Four-year high school diploma or its educational equivalent
• Three years of full-time satisfactory experience working directly in social/human services or a related setting
• Baccalaureate degree from an accredited college
• 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience

Benefits

• Associate Benefits Opportunity Specialist title
• Permanent position
• Essential benefits such as Food Assistance and Emergency Rental Assistance
• Rental assistance, housing supply, and placement programs
• Safe, affordable housing across the city