Role OverviewThe Rapid Response Service Advisor manages same-day maintenance and repair orders, helping guests get their vehicles serviced and back on the road as quickly and efficiently as possible. The role requires strong communication, organization, and the ability to keep multiple repair orders moving while delivering an exceptional guest experience.
What You Will Do
Manage same-day maintenance and repair orders, coordinate with Rapid Response Technicians, and provide guests with accurate updates on vehicle status and service recommendations.
Why It Might Be a Fit
This position offers an opportunity to learn, develop, and build a future with Sewell Ford Lincoln, with potential career advancement opportunities and a chance to grow within the automotive industry.
Requirements
- Valid driver's license and a clean driving record
- Strong communication and customer service skills
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
- Comfortable using computers, learning new software, and adapting to changing priorities
- Sales, retail, hospitality, management, or customer-facing experience preferred
- Automotive dealership experience is a plus, but not required
Benefits
- Pay: $45,000–$60,000 per year
- Full paid training in Ford and Lincoln service processes, our dealership management system (Tekion), and automotive product knowledge
- Continued leadership training, both in-house and off-site
- Career advancement opportunities: Service Advisor, Senior Advisor, Team Lead, and Service Management
- Opportunities to grow within a high-volume dealership that promotes from within
- Work alongside a team of certified technicians in a well-equipped, professional service department
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Employee vehicle purchase and service discounts
- Manufacturer-supported training and professional development
]]>