Revenue Protection Investigator - Oahu

The Revenue Protection Investigator will ensure the protection and expeditious recovery of Company revenues resulting from incidences of meter tampering, diversion of electrical current, improper billing, incorrect meter registration and fraud. The role involves conducting field investigations, researching and analyzing processes, and developing preventive actions and services.

What You Will Do

Conduct field investigations, coordinate and conduct investigations, document incidences of meter tampering and electrical current diversion, work with attorneys and law enforcement agencies, represent the Company as an expert witness, research and analyze processes, develop preventive actions and services, conduct interviews with customers, calculate kilowatt hours to be re-billed, prepare written correspondence and reports, and represent the Company in evidentiary hearings and prosecution.

Why It Might Be a Fit

The ideal candidate will have several years of field experience with electrical meters, or as an electrician, or electrical construction design engineer, and experience in conducting formal investigations. The candidate should have excellent written, oral, and listening communication skills, ability to work with the highest level of Integrity, Trust & Honesty, and ability to analyze data and situations, develop solutions, and resolve problems.

Requirements

• Working knowledge of the principles of electric meter function and wiring configurations
• Working knowledge of effects of meter alterations and components affecting kilowatt hour registration
• Working knowledge of the National Electrical Code and wiring standards
• Working knowledge of investigation and documentation procedures
• Demonstrated proficiency in using various PC software programs (ex. MS office: Excel, Word, Access and PowerPoint) for fairly complex applications
• Knowledge of facilitation techniques and methods
• Several (3-5) years field experience with electrical meters, or as an electrician, or electrical construction design engineer
• Several (3-5) years’ experience in conducting formal investigations

Benefits

• Competitive compensation package
• Opportunities for challenge and advancement
• Employee benefits