Revenue Recovery Analyst 1

Requirements

• Maintain confidential collection records.
• Process electric and gas credit refunds.
• Reconcile and process all credit balances and adjustments for electric and gas utility accounts.
• Process and collect outstanding balances for electric and gas utility accounts.
• Process collection of electric and gas construction damage invoices.
• Process collection of all miscellaneous invoices from various departments.
• Research and reconcile electric and gas accounts as needed.
• Complete adjustment transfers for electric and gas utilities.
• Assist members with related questions and outstanding final account balance inquires for both electric and gas utility accounts.
• Serve as a resource to other departments on collection issues and/or questions.
• Process balance transfers and miscellaneous adjustments as submitted by other departments on finalled accounts.
• Process and maintain monthly charged off balances (Matching ID) reports for outstanding balances.
• Maintain and process collection letters for finalled accounts and damage invoices.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
• Acquire knowledge of utility billing system.
• Maintain and document assigned processes and procedures.
• Acquire knowledge of collection laws, rules, and regulations.
• Cross-train within Revenue Management department to increase knowledge of billing system and processes.
• Serve other departments as back up when needed.
• Continued knowledge of utilities industry.
• Attend training as needed or directed by Management.
• Perform other duties and activities as directed.

Benefits

• 401k Matching
• Generous Paid Time Off