Reception Coordinator - New Bedford

The Department of Transitional Assistance is seeking a qualified individual for the position of Reception Coordinator. The ideal candidate will be responsible for the overall operations of the reception, self-service, and client-facing areas as well as overseeing all tasks related to case maintenance for designated units within the Transitional Assistance Office (TAO).

What You Will Do

The Reception Coordinator will ensure a consistent, high level of customer service by overseeing and monitoring service delivery needs in all areas within the TAO. They will direct and facilitate client traffic flow in the reception area, provide direct client services, and report observations and recommendations to management to improve service delivery in the Reception area.

Why It Might Be a Fit

The ideal candidate will have knowledge of the principles and best practices of customer service, interviewing techniques, and problem-solving skills. They will also have experience in supervision and performance evaluation, employment counseling, and social and economic challenges of the diverse client population.

Requirements

• Utilize the principles, practices, methods, and techniques of supervision and performance evaluation.
• Knowledge of the principles and best practices of customer service.
• Skill in the use of the principles and methods of employment counseling and employment placement, knowledge of the social and economic challenges of the diverse client population and related impact on employability and self-sufficiency.
• Read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines that govern agency operations and assigned unit activities or affect eligibility for financial assistance.
• Utilize interviewing techniques to obtain necessary information, communicate effectively, and maintain accurate records of information, both orally and in writing.
• Demonstrate problem-solving skills and perform, understand, and explain mathematical computations with accuracy (addition, subtraction, multiplication, and division).
• Deal tactfully and establish and maintain harmonious working relationships, exercise sound judgment, and exercise discretion in handling confidential information.

Benefits

• Dental insurance
• Vision insurance
• Comprehensive benefits
• Employee benefits and rewards
• Equal opportunity/affirmative action employer
• Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply