Receptionist

KMRG, LLC
Warner Robins, GA
Category Customer Service
Job Description
We are seeking a Receptionist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at Robins Air Force Base (AFB) in Georgia. In this role, you will serve as the first point of contact for visitors and callers while providing scheduling, administrative, and data entry support that keeps M&FRC services organized, responsive, and accessible to clients.

Requirements

  • Answer telephone calls and greet visitors at the Military & Family Readiness Center (M&FRC)
  • Direct clients to the appropriate staff member based on the nature of the visit or call
  • Schedule clients for classes, workshops, and other M&FRC services
  • Provide clear and accurate information on routine programs, services, and procedures
  • Enter and maintain client and program data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system and Department of Defense (DoD) Transition Assistance Program (TAP) systems
  • Send reminder emails to clients before scheduled classes and workshops
  • Maintain a neat, organized, and professional front desk area each day
  • Align chairs, materials, publications, and other front desk resources for client use
  • Ensure clients complete sign-in procedures and maintain accurate visitor records
  • Generate monthly client usage and data entry reports in the format required by management
  • Report inoperable equipment and front desk issues to M&FRC management
  • Support awareness of M&FRC programs and services during client interactions
  • Perform clerical and administrative support tasks that keep daily office operations running smoothly
  • Complete data entry tasks accurately and within required turnaround times

Benefits

  • Comprehensive benefits
  • Job stability and security
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