Receptionist

The Receptionist plays a key role in supporting the health care team by greeting and assisting residents, families, visitors, applicants, and staff, as well as professionally answering and directing phone calls. This position manages incoming inquiries, schedules resident transportation, and provides clerical support such as filing medical records, copying admission documents, preparing forms, and assisting the Health Information Director when needed. The Receptionist also supports department directors with administrative tasks including correspondence, supply ordering, mail distribution, and follow-up related to residents and admissions, while occasionally responding to resident account inquiries. Professionalism, confidentiality, and courteous communication are essential, along with adherence to facility policies and dress code standards. The role participates in required training and audits, supports quality improvement efforts, and helps foster a positive, inclusive, and customer-focused environment within the facility.

What You Will Do

Greet and assist residents, families, visitors, applicants, and staff, professionally answer and direct phone calls, manage incoming inquiries, schedule resident transportation, provide clerical support, and support department directors with administrative tasks.

Why It Might Be a Fit

The ideal candidate will have high emotional intelligence, active listening, resilience under pressure, and the ability to handle multiple tasks and fast-changing environments effectively. They will also have strong customer service, verbal and written communication, and organizational abilities, as well as the ability to build trust with diverse individuals.

Requirements

• High school diploma preferred
• Experience in healthcare, skilled nursing, or assisted living is beneficial
• Must meet employment requirements following a criminal background check per Minnesota Department of Human Services
• Proficiency with computer systems and office equipment
• Ability to perform job duties independently and efficiently
• Strong customer service, verbal and written communication, and organizational abilities
• Personability and ability to build trust with diverse individuals

Benefits

• UKG Wallet - get paid the next day!
• Free Single Medical Insurance
• Loan reimbursement
• Scholarship Opportunities
• Paid Time Off – Vacation Time
• 401 (k) with annual contribution match
• Referral bonuses
• Career path to other positions within our growing company!