Records Technician

This position is responsible for receiving, reviewing, and assigning abuse reports received from the Florida Abuse Hotline. The Records Technician will follow up with supervisory personnel to ensure they are aware of pending investigations and staff assignments. The role requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS), and Florida Safe Families Network (FSFN).

What You Will Do

The main day-to-day responsibilities include printing and reviewing all abuse reports received from the Hotline and OTI requests called in from other counties. The Records Technician will also provide clerical support for a multi-function Family Safety Unit, prepare intake case records for Child Protective Investigator, and assign cases to CPI or CPI Supervisor.

Why It Might Be a Fit

The ideal candidate will have knowledge of the principles and techniques of effective communication, methods for organizing and presenting data, and ability to conduct meetings and make presentations. The Records Technician will also need to be able to collect, record, and analyze data relating to records or operational procedures, and make decisions in a timely manner.

Requirements

• High School Diploma
• Two years of clerical experience preferred
• Knowledge of the principles and techniques of effective communication
• Knowledge of the methods for organizing and presenting data
• Ability to conduct meetings and to make presentations
• Ability to collect, record, and analyze data relating to records or operational procedures
• Ability to make decisions in a timely manner
• Ability to understand and apply applicable rules, regulations, policies, and procedures
• Ability to plan, organize, and coordinate work assignments
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others

Benefits

• No state income tax for residents of Florida
• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options
• Retirement plan options
• Flexible Spending Accounts
• Tuition waivers