Recovery Associate

Hyundai Capital
Plano, TX
Category Finance
Job Description
Hyundai Capital America is seeking a Recovery Associate to collect and service end of term and charged off accounts via inbound/outbound calls to consumers. The role will manage multiple queues and negotiate terms to maximize recoveries on accounts worked.

Requirements

  • Minimum 2-4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles.
  • High school graduate or GED equivalent
  • Bachelor’s degree or equivalent work experience preferred.
  • Excellent time management planning, organizational and prioritization skills.
  • Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations.
  • Proficient with Microsoft office including intermediate level with Excel.
  • Ability to learn and quickly adapt to multiple vendor account software and databases.
  • Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment.
  • Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries.
  • Proven track record with delivering seamless customer experiences.
  • Ability to thrive in a performance coaching environment.

Benefits

  • Medical, dental, and vision plans with no-cost and low-cost options
  • Annual employer HSA contribution
  • 401(k) matching and immediate vesting
  • Vehicle purchase and lease discounts, plus monthly vehicle allowances
  • 100% employer-paid life and disability insurance
  • No-cost health and wellbeing programs, including a gym benefit
  • Six weeks of paid parental leave
  • Paid Volunteer Time Off, plus a company donation to a charity of your choice
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