Role OverviewThe ideal candidate will provide professional customer service while assisting patients and staff with referral and appointment coordination. The Referral Management Center Specialist will support our healthcare team at a Military Treatment Facility (MTF).
What You Will Do
Answer incoming calls and assist patients and staff with referral-related questions. Review and process referrals for completeness and eligibility. Schedule and reschedule specialty appointments according to MTF guidelines.
Why It Might Be a Fit
The candidate should be able to provide professional and courteous customer service while maintaining patient confidentiality. Ability to read, write, speak, and understand English fluently is required.
Requirements
- US Citizen
- High school diploma or equivalent
- Working knowledge of medical terminology
- One (1) year of administrative experience in a medical office, clinic, or healthcare setting
- Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow
- Ability to read, write, speak, and understand English fluently
- Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access
Benefits
- paid leave
- group medical
- dental
- vision
- short-term and long-term disability
- life insurance
- AD&D coverage
- legal services
- identity theft
- accident insurance
- Flexible spending account
- health saving account
- 401(k) retirement plan with employer contribution match
]]>