Referral Representative - Pediatric Contact Center

Erlanger
Chattanooga, TN
Category Healthcare
Job Description
Role Overview

Obtain referrals, pre-certifications, and prior-authorizations via internet, faxing forms, and/or making calls to insurance companies. Schedule all procedures and necessary pre-certification. Schedule all diagnostic tests and all necessary pre-certification.

What You Will Do

Follow up on all scheduled referral appointments, diagnostic testing, and procedures; confirming scheduled date/time, and patient notification. Document all referrals, procedures, and diagnostic tests in the appropriate log books and retain the information for review.

Why It Might Be a Fit

Act as back-up for the PSR position(s). Perform general office duties such as data entry, filing, etc. May be responsible for Invision/Flowcast registration and other functions as designated.

Requirements

  • High school diploma and training for computer competency
  • Excellent communication skills
  • Clerical experience and/or hospital experience
  • Prior Centricity/Flowcast/Invision/SMS experience desirable
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