Role OverviewThe Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process.
What You Will Do
Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health. Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
Why It Might Be a Fit
The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient-centered environment.
Requirements
- High School Diploma or GED
- Two (2) years of Front Desk experience in healthcare
- Knowledge of Referral and Authorization Processes
- Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
- Customer Service and Communication Skills
- Organizational and Time-Management Skills
- Computer and Data Entry Proficiency
- Problem-Solving and Investigative Skills
- Attention to Detail and Accuracy
Benefits
- Dental insurance
- Vision insurance
- Transplant (TRANSPLANT)
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