Refrigeration Application Engineer

SPX
Any Location, IL
Category Engineering
Remote
Job Description
We're a global company of problem solvers, collaborators, and innovators building innovative solutions that enable a safer, more efficient, sustainable world.

Requirements

  • Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
  • Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
  • Deliver technical training support to internal and external personnel when required
  • Determine accurate information and calculations as associated with each sales order
  • Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
  • Serve as the liaison between external customers and internal departments
  • Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
  • Listen, understand, and convey customer requirements
  • Provide product support information/ direction from existing manuals, bulletins and guides
  • Respond to quote requests (functional, technical, and pricing elements) in a timely manner
  • Assist in pricing special options
  • Identify opportunities for process improvement and streamlining technical support procedures
  • Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
  • Participate in other duties that relate to the overall goals of the department as assigned

Benefits

  • Generous and flexible paid time off
  • Competitive health insurance plans and 401(k) match
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance
  • Leadership development programs
  • Recognition programs
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