Refrigeration Application Engineer

Requirements

• Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
• Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
• Deliver technical training support to internal and external personnel when required
• Determine accurate information and calculations as associated with each sales order
• Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
• Serve as the liaison between external customers and internal departments
• Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
• Listen, understand, and convey customer requirements
• Provide product support information/ direction from existing manuals, bulletins and guides
• Respond to quote requests (functional, technical, and pricing elements) in a timely manner
• Assist in pricing special options
• Identify opportunities for process improvement and streamlining technical support procedures
• Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
• Participate in other duties that relate to the overall goals of the department as assigned

Benefits

• Generous and flexible paid time off
• Competitive health insurance plans and 401(k) match
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance
• Leadership development programs
• Recognition programs