Regal Santa Fe Place 6 - Floor Staff - $16.00/hr

Regal
Santa Fe, NM
Category Customer Service
Job Description
Floor Staff team members provide exceptional service to guests at the theatre, performing tasks such as operating POS systems, selling concessions, and maintaining a clean and safe environment. Responsibilities include handling emergency situations, general cleaning duties, and compliance with company policies and dress code. Opportunities may be available in the Box Office, Concession Stand, or as an Usher.

Requirements

  • Regular and consistent attendance
  • Handling of emergency situations when called upon to do so
  • General cleaning duties
  • Compliance with our company dress code
  • Operating POS system
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with the MPAA rating system and company policy
  • Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
  • Operating, preparing and cleaning of all concession related equipment
  • Up selling/Suggestive selling
  • Complying with all local, state and federal food safety laws
  • Ensure required alcohol certification and training are current where applicable
  • Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests in finding seats in auditoriums when necessary
  • Enforcement of MPAA rating system
  • Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
  • Perform in-auditorium concession auxiliary sales as directed by management
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
  • Monitoring the cleanliness and operation of theatre vending equipment
  • Assisting with all opening and closing duties as assigned by management
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