Role OverviewThe Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in-house collection efforts.
What You Will Do
Initiates telephone and/or email contact with internal & external customers with amounts past due, determines reason, and arranges for collection or adjustment to correct errors in accounts.
Why It Might Be a Fit
Goal is to make at least 30 to 40 calls a day to keep accounts on track and follow up with promise to pay calls.
Requirements
- Associates Degree or its equivalent
- 2 years of experience in the credit and collections field
- Basic financial skills
- Proficient in working on a PC, and competent in the use of Microsoft Office
- Ability to interact and communicate effectively, orally and in writing
- Knowledge of Fair Credit Reporting Act
- Excellent organizational skills
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