Role OverviewThe Regional Field Services Lead owns the delivery of CloudFactory's field services across the United States, overseeing a distributed team of field technicians who work in active construction sites, capturing data with 360° cameras, producing visual data, and installing beacons powering our client's operations.
What You Will Do
You will make sure every scheduled capture and installation happens on time, meets quality standards, and lands within agreed SLAs, while keeping costs, staffing, and site relationships healthy. You will be the operational face of CloudFactory to our partner in the region and the first point of escalation for anything that puts delivery at risk.
Why It Might Be a Fit
We're looking for someone who shows up proactively, brings a zero-defect mindset, and delivers on every commitment we make to our clients.
Requirements
- 5+ years in operations management, project management, or service delivery
- Proven record of managing field-based or multi-site operations with a distributed workforce
- Experience delivering against client SLAs in a service or outsourced delivery model
- Experience hiring, onboarding, and retaining hourly or field-based staff
- OSHA 30-Hour Construction certification
- Valid US driver's license and authorization to work in the United States
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship available
- Relocation assistance
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