Role OverviewAs the Regional Manager, Hearing Care, you will oversee a team of Hearing Care Coordinators, providing guidance and support to ensure patients receive exceptional care and service. You will be responsible for leading and developing the team, including recruitment, hiring, and ongoing performance management.
What You Will Do
Your main day-to-day responsibilities will include leading the team, providing training and support, addressing performance issues, and ensuring accuracy in regional collections and transactions. You will also oversee the process for insurance and patient benefit checks, monitor and evaluate transactional compliance, and provide comprehensive training to HCCs.
Why It Might Be a Fit
To be successful in this role, you will need to be a subject matter expert on company systems, processes, and policies, and be able to proactively address process issues and errors. You will also need to be able to cultivate strong relationships with HCCs and provide support for them. If you have prior experience/knowledge with hearing aids, experience with multiple EMR systems, and experience with Microsoft Office and Outlook, you will be a strong fit for this role.
Requirements
- Bachelor's Degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Experience with multiple EMR systems is a plus (RBS)
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy
- 2+ years in a health care environment is preferred
- Previous management experience preferred
- Previous training experience is preferred
- Previous customer service experience is required
Benefits
- 10% Annual Bonus
- PTO
- Timecards in the ADP system
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