Regional Service and Training Manager - Raypak Pool

Rheem
Austin, TX
Category Engineering
Job Description
The Regional Service and Training Manager will be responsible for establishing an authorized service network within the region of responsibility for on-site service of Raypak products. This role will focus on both onsite service for products manufactured/sourced and sold by Raypak, as well as providing training to sales representatives, installers, and authorized service agents.

Requirements

  • Negotiate labor rates for authorized service agreements in the region.
  • Monitor service quality and improve agent performance.
  • Provide training to sales, installation, and service agents.
  • Manage training records through a data management system.
  • Resolve escalated field performance issues.
  • Provide support on major pool commercial product install projects.
  • Meet with local officials to address code issues.
  • Maintain company tools and property.
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