Regional Service Director

Gallery Residential
Atlanta, GA
Category Operations
Job Description
Role Overview

The Regional Service Director is a senior operations leader responsible for overseeing maintenance, service, and capital execution across a regional portfolio of multifamily communities. This role provides direct leadership to Senior Service Directors, Service Directors, and Service Managers, ensuring consistent execution of maintenance standards, preventive maintenance programs, safety compliance, budget adherence, and resident satisfaction.

What You Will Do

Operational Leadership, Maintenance & Service Excellence, Financial & Capital Oversight, People Development & Training, Vendor & Partner Management, Risk Management & Compliance

Why It Might Be a Fit

7+ years of multifamily maintenance or service leadership experience, 3+ years in a multi-site or regional leadership role, Strong knowledge of building systems, Proven ability to lead, coach, and develop high-performing teams

Requirements

  • 7+ years of multifamily maintenance or service leadership experience
  • 3+ years in a multi-site or regional leadership role
  • Strong knowledge of building systems (HVAC, plumbing, electrical, life safety)
  • Proven ability to lead, coach, and develop high-performing teams
  • Experience managing budgets, capital projects, and vendors
  • Strong communication, organization, and decision-making skills
  • Strong understanding of multifamily compliance, life-safety requirements, regulatory inspections, and risk management practices
  • Experience preparing communities for and participating in HUD, NSPIRE, REAC, and other regulatory inspections
  • Demonstrated ability to develop and execute corrective action plans related to HUD/NSPIRE deficiencies and compliance requirements
  • Experience with maintenance and property management software platforms
  • Ability to travel regularly within assigned region
  • Valid driver's license and ability to operate a motor vehicle

Benefits

  • healthcare
  • PTO
  • retirement
  • learning budget
  • parental leave
  • wellness
  • visa/relocation
  • remote flexibility
  • stipends
  • bonus/commission
  • paid holidays
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