Role OverviewThis role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more - both remotely and on-site.
What You Will Do
Troubleshoot and resolve issues across desktops, software, hardware, networks, and basic server environments. Provide both remote and onsite support to clients, delivering a high level of customer service through clear communication, responsiveness, and a solutions-oriented approach.
Why It Might Be a Fit
We're seeking a hands-on Regional Service Technician who brings both hands-on technical expertise and strong communication skills to the table. This role requires strong troubleshooting experience across hardware, OS, and networking, experience with Windows environments and Microsoft Office, and Microsoft 365 experience required; Azure or virtualization exposure is a plus.
Requirements
- Strong troubleshooting experience across hardware, OS, and networking
- Experience with Windows environments and Microsoft Office
- Microsoft 365 experience required; Azure or virtualization exposure is a plus
- Working knowledge of Active Directory & Group Policy, business networks and user support, and basic server environments
- Solid understanding of endpoint security and antivirus tools
- Strong customer service & communication skills
Benefits
- Company-paid Employee & Dependent Medical & Dental Health Plans
- PTO + annual partial payout of unused time
- Retirement plan + employer contributions
- Training is provided for all systems and tools used within the organization
- Ongoing training across multiple platforms and technologies
- Support in earning industry-recognized certifications
- Relocation Assistance may be considered
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