Relationship Banker I (PT)

Cathay Bank
Irvine, CA
Category Banking
Job Description
Responsible for handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues.

Requirements

  • Perform deposits and withdrawal transactions.
  • Reconcile and balance teller cash drawer.
  • Process outgoing wires.
  • Assist customers with problem resolution.
  • Perform all aspects of new account opening procedures for all bank products/services.
  • Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
  • Maintain confidentiality of customer information as well as Bank proprietary information.
  • Identify sales opportunities to cross-sell bank products and services to ensure customers' financial goals are met.
  • Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
  • Maintain open communication with Bank business partners and make referrals as appropriate.
  • Proactively support branch new business promotions.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Life insurance
]]>