Role OverviewWe're hiring the first Relationship Manager for an early-stage, well-funded payments network working with US chartered banks. You'll own partner bank relationships end to end — from contract signing through onboarding, go-live, and steady-state operations — and build the relationship management playbook from the ground up rather than inherit one. This is a pre-launch environment, so comfort with ambiguity matters as much as experience.
What You Will Do
Own partner bank relationships from signing through onboarding, go-live, and ongoing operations. Act as the senior, named client-facing point of contact for each bank partner. Run structured programs for regulated financial institutions, including contractual oversight, commercial management, and change control.
Why It Might Be a Fit
You should have 7+ years in payments, banking, or financial technology infrastructure, significant experience as the named owner of a client relationship, and a track record running structured programs for regulated financial institutions.
Requirements
- US-based and able to travel
- 7+ years in payments, banking, or financial technology infrastructure
- Significant experience as the named owner of a client relationship
- Working knowledge of large-value payment systems and network rulebooks (FedNow, RTP, CHIPS, SWIFT, or a payments network / FMU)
- A track record running structured programs for regulated financial institutions
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