Relocate to Malta Service Delivery Manager (Consulting/Big 4)

Black Pen Recruitment
Any Location, AL
Job Description
Our client is seeking an experienced Service Delivery Manager to join their team, providing excellent customer experience through ITIL based services and ensuring effective management and process controls are in place. The role involves building relationships with customers, financial responsibilities, and coordinating effort between onshore, nearshore and offshore teams.

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Benefits

  • VISA & Relocation Package Included
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