Role OverviewThe Remote Assistive Technology Support Analyst is a hybrid operations and technology role designed to support residential IDD homes through real-time remote assistance, onsite staff coaching/support, alert monitoring, and assistive technology support.
What You Will Do
Provide operational support to Direct Support Professionals (DSPs), assist with staffing communication, shift handoffs, and day-to-day operational questions; troubleshoot assistive technology and technical systems, including tablets, sensors, mobile devices, Wi-Fi connectivity, user logins, and applications.
Why It Might Be a Fit
Ideal candidate will possess 2+ years experience in Intellectual and Developmental Disabilities (IDD) residential services, behavioral health, caregiving, or human services; 1+ year lead, supervisor, or program coordination experience preferred.
Requirements
- High school diploma or GED required
- Associate’s or Bachelor’s degree preferred
- 2+ years experience in Intellectual and Developmental Disabilities (IDD) residential services, behavioral health, caregiving, or human services
- 1+ year lead, supervisor, or program coordination experience preferred
- Experience using technology platforms, EHR systems, or digital tools
- Experience troubleshooting devices or systems preferred
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement plan
- DailyPay
- On the Goga well-being platform
- Access Care.com
- Confidential counseling, legal, and financial services
- Tuition reimbursement and educational partnerships
- Employee discounts and savings programs
- Access to Pryor Online Learning
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