Remote Call Center

Alexander Technology Group
Worcester, MA
Category Customer Service
Job Description
We are seeking bilingual (Spanish or Portuguese) Customer Support Representatives to handle inbound calls related to SNAP summer benefits. This is a high-impact, community-focused role supporting inbound outreach and assistance. The role is a hybrid position based in Framingham, MA, requiring 2 days onsite and 3 days remote each week.

Requirements

  • Bilingual in Spanish or Portuguese (required)
  • Prior call center, customer service, or high-volume phone experience
  • Strong phone presence with patience, professionalism, and compassion
  • High attention to detail and ability to follow structured processes
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