Role OverviewCCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives — proactively supporting at-risk patients with data-informed outreach, continuity of care, and patient-centered engagement.
What You Will Do
Conduct structured telephonic outreach to CHF patients and other complex cardiac patients, maintain a caseload of assigned patients, and complete initial assessments and timely follow-ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status.
Why It Might Be a Fit
Candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments. The role requires a dedicated, private workspace suitable for handling PHI, a secure internet connection, and compliance with HIPAA and patient privacy policies at all times.
Requirements
- Active Medical Assistant (MA) certification or equivalent clinical credential
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Strong interpersonal communication skills and ability to build rapport by phone
- Familiarity with CMS PCM, CCM, and/or TCM program requirements
- Technologically proficient with care coordination software or EHRs
- Ability to work independently and efficiently in a remote environment
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